These are the people that make Go-Part.com "tick"
(if we were like a clock); it probably makes more sense
to say these are the people that make Go-Part.com a
"well-oiled" auto parts company.
This is our team, and the people who are
making everything work to your satisfaction.
Go-Part.com is primarily a family-owned and operated
We believe in "business transparency" where you can
see who you are doing business with, and
us at anytime to help make your experience easier,
faster, and safer.
We're also human, so feel free to connect with us at
any given point either by e-mail or by phone to get your
problems solved, or to understand the shortest distance
between you and a great experience with Go-Part.com!
Mostly behind the
scenes of Go-Part.com's operations he brings over 15
years of experience in the automotive industry with
him. Gary began early on by building up one of the
busiest automotive smog & repair shops in
Sacramento. After selling his auto repair business,
he wanted to try something new and Go-Part.com was a
perfect fit for his expertise. Gary is a bit of a
workaholic (okay maybe more than "a bit"), but we do
manage to force him to take some "Gary" time so he
doesn't drive himself mad and end up sitting in a
corner flinching, screaming and cackling: "low cost parts!"
When he does break away, you'll likely find him
either conquering rugged mountain paths on his ATV,
or out back on his patio BBQ'ing some tender,
flavorful steaks. Without Gary, we'd have a
hard time bringing you the best quality parts
How the Go-Part.com site works and responds to
your needs as a customer is Dan's primary focus as
Chief Information Officer. Dan has been a
computer programmer since the 2nd grade, and despite
putting in many applications at prestigious
organizations, it seems no one wanted
to hire a 2nd grader (the nerve of them)! Dan
generally enjoys people, culture, music and science
just like anyone else, but he's still a "nerd" by
today's standards. Without Dan, the
Go-Part.com website wouldn't work as you've come to
expect it to because Dan stays focused on making
sure that the site marches to the same beat as the
technology of our age. Dan truly believes in
the power of people, and a short talk with him at
any point will prove this to be true very quickly.
Lana helps keep the rest of us in
check so to speak. While we've shot down her
ideas about putting our parts in pink boxes and
having Martha Stewart deliver them, we know she
means well, because she finds the auto parts
business (a male dominated business) *yawn* BORING,
but she loves to make sure our books are in order.
Lana said we need a book keeper. We didn't
think we needed one. In fact, Lana just thinks she's smarter than us even though we
know about cars and parts (and other cool stuff). But her job is really easy
and we really don't need a book keeper because we're
good at math just like she is. She insists on
trying to tell us that she's better at math than we
are, with silly examples of stuff like 2 + 2 = 4,
but everyone, even little kids know
2 + 2 = 17.
John is cool as a cucumber.
And yes, he does wear those shades to work every
day. He's constantly bumping into walls and
stuff, but it's okay because he's cool. It's
the cost of being cool. No one is cooler than
John. John is who Mike Posner was talking
about in the song "cooler than me". John is the
guy you talk to when you need help with something.
Whether it's an order you need help with, or a part
you're not sure how to find, John is the man to help
you find what you need. It's a good thing he's
a touch typist, because the shades make it hard for
him to see a keyboard. Without John we
wouldn't be able to maintain our high customer
service standards, and the standards required to
have such high ratings on 3rd party websites like BizRate.com for example. All that, and he has
the uncanny ability to be cool. The warehouse
could be burning down, and John would say: "Hey
everybody. . .chill out. It's under control."
He extends that ability to customer service and can
work out the most difficult situations with a cool,
calm, collected approach. Did we mention he's
Brian epitomizes what support
should be like. Whether you have a problem
with your order after the fact, or you need some
help on how to install a particular part on your
vehicle, Brian will make that happen. He smiles
so much he makes us smile. His efforts make
things easy for customers like you in the end, and
Brian does this all with a smile. Brian can come
to work after being run over by a bus, and would
still smile even if his spleen was squashed.
He'd just chuckle and say: "I'll take care of it."
Ironically, Brian's a fan of the movie "Scarface",
and we have to say Tony Montana would've loved Brian,
and the movie might have had a different ending if
Tony had Brian as his technical support manager.
Whether you have an issue with the site, or just a
plain parts question, Brian is the man you'll likely
end up talking to, if someone else doesn't defer to
him after you speak to them first! Brian is
also our guinea pig when we roll out new changes to
find out how customers might respond to those
changes. Without Brian, getting things done in
general might be more difficult of a task.
Mike handles the actual parts
that you find on the Go-Part.com website. He
writes the descriptions, adds them to the website,
makes sure that the pictures you see are accurate
and that the specifications listed, and information
listed is accurate to your specific vehicle.
Mike is also a CSUS pre-physical therapy student,
and with his finesse on our products, we can only
imagine what he'll do as a physical therapist.
"Magic Hands" Mike, also plays a saxophone.
Now does that surprise you at all? Our parts
are put into their best light because of Mike, and
without Mike, we might not have the accuracy that we
have in our parts descriptions, specifications, and
vehicle descriptions. Mike could probably
touch a pumpkin and turn it into a stagecoach.
He's just that good. He's not your fairy
godmother, he's "Magic Hands" Mike. Don't
believe us, touch your screen right now, and you'll
turn into a customer!
Ray is the probably
the reason you're reading this right now.
Behind the scenes of how customers end up on
Go-Part.com pages, he's the guy who makes sure that
Google falls in love with our site, and keeps
customers like you coming back consistently by
making it easy to find our site. Through the
use of proprietary strategies, Ray works closely
with Eric, and Dan, to keep us not one, but three
step ahead of the competition. See that smile
on his face? It's because he knows what the
competition doesn't know.
"Tweak", "modify", and "update" are common words in
Ray's vocabulary. Heck, he's tried to "tweak",
"modify" and "update" things about us as well, and
we usually have to remind him that we're humans.
Ray's thought process would probably make our
competitors lose sleep at night. Without Ray,
you may not have found our site in the first place.
He's our resident "strategy guy" and comes up with
ideas that contribute largely to our growth and
gains when you as a customer are seeking us out.
If you found us, odds are, Ray is the one who made
that happen. In fact, we're convinced Ray can
help people find anything. We're planning to
have him find that guy Jimmy Hoffa that eluded
everyone else. Not Ray!